Privacy Policy

This Privacy Policy explains how 5CEE Farms Limited (“5CEE Farms,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you use our website, create an account, or place an order with us.

By using our website or purchasing our products, you agree to the collection and use of information as described in this policy.

1. Information We Collect

We collect information you provide directly to us, including:

• Account information — your name, email address, and phone number when you register for an account.
• Delivery information — your delivery address, city, and any delivery instructions when you place an order.
• Order information — the products you purchase, order history, and payment method selected.
• Communications — messages you send us via email, WhatsApp, or phone, and any information you provide in them.

We also automatically collect limited technical information, such as your shopping cart contents, which is stored in your browser to keep your cart items saved between visits.

2. Payment Information

When you pay by card, bank transfer, or USSD, your payment is processed directly by Paystack, our payment processor. We do not collect or store your card number, CVV, or banking credentials on our own systems — Paystack handles this securely on our behalf, and we only receive confirmation of whether a payment succeeded.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including coordinating delivery;
• Create and manage your account;
• Communicate with you about your orders, including confirmations and delivery updates;
• Respond to your questions, complaints, or requests;
• Improve our website, products, and services; and
• Comply with legal, tax, and regulatory obligations.

4. Who We Share Information With

We do not sell your personal information to third parties. We share information only where necessary to operate our business, including with:

• Paystack, to process your payment;
• Supabase, our database and account-hosting provider, which stores your account and order information securely on our behalf;
• Our delivery personnel, to the extent necessary to deliver your order (name, phone number, and address); and
• Regulatory or law enforcement authorities, where required by applicable law.

5. Data Storage and Security

Your account and order information is stored securely using Supabase’s infrastructure, with access restricted to authorized personnel only. While we take reasonable steps to protect your information, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account remains active, and for as long as necessary to fulfil the purposes described in this policy, including meeting legal, accounting, or tax reporting requirements.

7. Your Rights

You may, at any time, request to:

• Access the personal information we hold about you;
• Correct inaccurate or incomplete information (you can also update your name, phone number, and address directly from your Account page);
• Request deletion of your account and associated personal information, subject to any legal or regulatory obligation to retain certain records; or
• Withdraw consent to marketing communications, where applicable.

To make any of these requests, please contact us using the details below.

8. Cookies and Local Storage

We use your browser’s local storage to keep items in your shopping cart saved between visits. This information stays on your own device and is used only to support your shopping experience — it is not used for advertising or tracking purposes.

9. Children’s Privacy

Our website and services are not directed at children, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. The updated version will be posted on this page together with its effective date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at:

© 2026 5CEE Farms Limited. All Rights Reserved.

See also our Terms and Conditions and Return & Delivery Policy.